TICKET OFFICE

When is the Ticket Sales office open for business?

The Ticket Sales Office is open for business;

Monday to Friday  9am - 5pm
Saturdays 9am - 12pm
Closed on Sundays and Bank Holidays unless a match day

How can I order tickets? 

By Telephone - You can call the ticket office during opening hours on 08700 60 60 50 and order your tickets over the phone. Tickets must be paid for as you order so make sure you have your payment details to hand. 

In person in the Ticket Sales Office - Tickets can be purchased at the Leeds Rugby Ticket Office on St Michaels Lane during opening hours. You can pay by cash, card or cheque.

Online - Tickets purchased online will be processed the following working day. Tickets will be posted out unless Student ID is required (you will be notified by email if this is the case) or if it is less that 2 days before the fixture, these will then be placed in collections in the ticket sales office.
 
**Please Note**
At peak times such as season ticket renewals and cup match sales every effort will be made to resume normal service but customers may experience longer waiting times. Every effort is made to keep this to a minimum. Customers who visit the ticket Office in person will be given priority.

How Can I Pay?

Tickets can be purchased by cash (please do not post), credit or debit card (excluding AMEX and visa electron), cheque (with card details on reverse) and with Leeds Rugby gift vouchers. 
Tickets cannot be reserved without payment.

Are there any Concessions available?

Concessions offered by Leeds Rugby are:

Juniors - persons 15 years of age and under (for Season Ticket holders this is broken down to under 12’s and 12-15 categories based on age at the start of the Season)
Under 21’s – persons 20 years and under (for Season Tickets only)
Senior Citizens - persons over 65 years of age
Students – persons in education
Disabled – persons registered disabled.

To receive a concessionary price the customer must show appropriate proof. ID’s accepted are as follows; passport, bus pass, driving licence, blue badge and student photo ID.

**Please Note**
As of the 1st January 2008 the age for a Senior Citizen concession will be 65.
  
What facilities are there for Disabled Supporters?
 
Headingley Carnegie Stadium offers several areas for Disabled supporters within the ground. There are spaces available in the South Stand, Carnegie Stand and Carnegie Terrace for both ambulant and wheelchair bound supporters.
There is an allocation of disabled parking spaces and 20 wireless audio units available for each match. It is advisable to book 7 days prior to the match to avoid disappointment. Please contact Emma Warden on 0113 2033 270.   

**Please Note**
Parking at the ground is very limited and unfortunately not guaranteed.

Is there any car parking available?

Car parking at Headingley Carnegie Stadium is very limited. There is an allocation of parking in Easy Space carpark on Burley Road. These are available on a season basis only and current pass holders are given first refusal on renewing as with any season ticket. Customers wanting a season carpark pass may be added to the waiting list and will be offered a space if they become available.  
 
Where do away supporters stand?
 
An allocation of terracing is provided for away supporters in the Western Terrace. These are sent to the club 1 month before the fixture. 
Leeds Rugby Ltd does not charge away clubs a premium price; they are charged the same at the home supporters.

When will you have tickets for away fixtures?

All tickets from away clubs are put on sale within 3 days of the club receiving them. The club will request tickets for away fixtures 2 months before the match, but clubs are not obliged to send them within a dictated time period. 

Do you provide travel to away fixtures?

Leeds Rugby offers travel to most of its away fixtures. ‘Rhinos on the Road’ offer coach travel to Leeds Rhinos away fixtures.

What if I can’t attend a match after I have purchased a ticket?

In the event that you cannot make a fixture a match exchange can be arranged upon return of the tickets prior to match day. If this is not possible they must be sent with a letter to the manager who will grant a match exchange at their discretion.    
 
What if a match has to be re-arranged?

Occasionally a match may have to be rearranged usually due to factors outside the clubs control i.e. adverse weather conditions. In the event a match has to be moved we will make every effort to communicate with our fans via our website, local newspapers (timescales permitting) and teletext. If you cannot attend the rearranged fixture you would be able to apply for a match exchange. If it is a cup match you would be eligible for a match exchange or a refund on return of the ticket prior to the fixture. This is not applicable to season ticket holders.  

Always check www.leedsrugby.com for the most up to date information.  

What if the game is called off once it has kicked off? 

If it becomes clear that conditions are unsafe to play in the match may be called off after kick off. In this case the customer’s ticket will be valid for the re-arranged game. For Cup Matches if the game is called off after kick off no refunds or exchanges will be available.

Who do I contact if I want to give feedback?

Complaints need to be received in the Ticket Sales office in writing (either by letter or email) All complaints will be dealt with or passed to the relevant person within a maximum of 3 working days.

           
CLUB SHOP

When is the shop open?
Mon    9am -5pm
Tues   9am -5pm
Wed   9am -5pm
Thurs 9am – 5pm
Fri      9am – 5pm (non matchdays)
Sat     9am – 4pm
Sun    closed (non matchdays)

Is the shop open on a match day?
Yes before the game until 20 minutes after the game

Can I get a name printed on the back of my shirt?
Yes the shop does provide a name printing service at the following costs:
£1 per letter
£5 for a single number
£6.50 for a double number

If I order online or over the phone when will my goods be delivered?
Orders should arrive within seven days of purchase.

Can we buy gift vouchers?
Yes the lowest price is £1 and the vouchers can also be used in the shop.

Can I buy match tickets in the shop?
No, tickets can only be bought from the ticket office or the website.

What is your refund policy?
Items bought from Headingley retail can be exchanged or refunded within 28 days with receipt and the tags still attached.
Money will be refunded in the same via the same method you paid for the item.

Do you sell videos/dvds of the matches?
There is a selection of Rhinos dvd in the shop, but any home match can be ordered upon request.

Is shopping online secure
When an order is placed, the server encrypts it using a 1024 bit encryption technique approved by the US and British Military. The encrypted order is automatically logged direct to clubs Retail Systems ready for the despatch process. We collect the information you supply when logging in to the online shop, and the information (such as your name and e-mail address) will be held and stored by Leeds Rugby limited. In agreeing to accept promotions you agree to receive electronic and written communications from Leeds Rugby.

 

THE TEAM

How do I book a player appearance?
Please put your request in writing to Nigel O'Flaherty Johnston, Leeds Rugby Academy, Clarence Fields, Bridge Road, Kirkstall, Leeds, LS5 3BW or nigel.johnston@leedsrugby.com

How do I get autographs?
One of the great aspects of Leeds rugby is that our players are very accessible on a match day to supporters and therefore are available to sign autographs.  We are sure you can appreciate that we get inundated with requests and we therefore do not arrange for shirts or balls to be signed by players.

How do I contact the players?
You can write to the players at Leeds Rugby Academy, Clarence Fields, Bridge Road, Kirkstall, Leeds, LS5 3BW

CHARITY REQUESTS

What is Leeds Rugby’s Charity Policy?
To read more about Leeds Rugby’s Donations and Gift Policy and to download an application form please click here:

                                                                                      
Ronnie Rhino appearances

For more information on Ronnie Rhino Birthday Packages or to book Ronnie for a private or community appearance please click here

 

MATCHDAY MASCOT APPEARANCES

How do I become a Leeds Mascot?
Rhinos mascots are selected from Junior Rhinos members.  To be a junior Rhinos either the child’s parents/guardians or grandparents must be a member of Rhinos 2000.  For more information on this contact Jane Moody on 0113 2033262

 

MATCHDAY EXPERIENCE

Can I get a birthday announced at a game?
Call Andrew Webster on 0113 2033289 or email him andrew.webster@leedsrugby.com,

How do I get a birthday announcement on the scoreboard?
Call Andrew Webster on 0113 2033289 or email her at andrew.webster@leedsrugby.com, with the date of the game you want the birthday message displayed at and the exact wording you require using.  Requests must be made by the Wednesday before the match.

Can I take photographs at the game?
With the exception of persons authorised by the Club Management and Press Representatives holding official passes, the taking of photographs, cine photographs or video footage inside the ground is prohibited.  The recording for Radio, Television, or for private purposes whether for transmission or otherwise, is not permitted without special authorisation in writing by the Club management.

 

MATCHDAY PROGRAMME

How much is the programme?
£3.00

What is in the programme?
Interviews with the team
Poster
Match reports
Opposition Review
Stats
Fixture list
Club News

Where can I buy a programme?
You can buy matchday programmes from vendors around the ground on the day of the game or online at our online store http://store.leedsrugby.com/store/

Can I pre order a programme?
Yes, if you wish to pre order a programme send in your payment for £3.91 to cover the cost and postage along with your address to:
Leanne Flynn
Leeds Rugby
Headingley Carnegie Stadium
St Michaels Lane
Headingley
Leeds
LS6 3BR

Or call her on 0113 2033282 and order a programme.

Alternatively you can subscribe for the season with programmes sent out first class after every home game.  The subscription covers all home games, including Play Offs and Cup games.

Where can I send in pictures to be included in the programme?
You can send pictures in to be included in our fanzone or kidszone section of the programme to:

Leanne Flynn
Leeds Rugby
Headingley Carnegie Stadium
St Michaels Lane
Headingley
Leeds
LS6 3BR

Or email her at leanne.flynn@leedsrugby.com

If you are sending in a picture please provide details of who is on the picture and where it has been taken.

How do I advertise in the matchday programme?
If you are intesreted in advertising in the matchday programme please contact the Commercial Sales department on 0113 2033222

 

LOTTERIES

Where can I find out the Golden Gamble numbers?
The numbers are announced at half time during the game.
They are posted in the Leeds Rugby reception after the game.
You can call the office on 0113 2033262

What do I do if I have won?
You can call into our offices at Headingley or call on 0113 2033262.

How does Rhinos 2000 operate?
For just £2 per week you will receive a membership card bearing your two exclusive draw numbers.  Each week your two numbers will be included in the draw giving you the opportunity the win £1000, £250 or 4 x £100. Please click here for further details.

What is Leedsline?
Leedsline is Leeds Rhinos Daily Draw. It is now rated as Yorkshire's No.1 Daily Draw Competition. With guaranteed local winners. Please click here for further details.

BLUE & AMBER CLUB

What is the Blue and Amber Club?
The BLUE & AMBER CLUB has been formed to engage children with the Leeds Rugby Foundation.  This one of a kind club gives children the chance to feel part of the Rhinos and Leeds Carnegie team and access to a host of benefits including:

1. Invitation to selected Rhinos and Leeds Carnegie home games
2. Official BLUE & AMBER CLUB membership card
3. Welcome letter and BLUE & AMBER CLUB certificate
4. Invitation to special BLUE & AMBER CLUB events – Sporting and non sporting themed events will be available
5. Quarterly e-newsletter
6. Exclusive offers and discounts from Leeds Rugby partners
7. Special exclusive competitions with unique BLUE & AMBER CLUB prizes

For further information click here

 

Conference and banqueting Suites

What is the dress code in the conferencing suites?
The dress code in the conference suites is smart casual.  However no sports shirts, jeans or trainers are acceptable.

 

JOBS

How do I get work experience at Headingley?
* Due to large demand unfortunately we are unable to offer anymore work placements at the club from March until July 2007

All of our latest vacancies are posted on the website and will sometimes appear in the Yorkshire Evening Post.

If you wish to send in your CV please do so addressing it to the Human Resources Manager. 

We prefer email applications to: 
julie.callaghan@leedsrugby.com

For casual work on Match Days you can contact the following people;

Ticket Office:         
julie.callaghan@leedsrugby.com

Stewarding:
lynn.martin@leedsrugby.com

Catering & Bar Work:
liz.kidd@leedsrugby.com

Can I do work experience at the club?
Leeds Rugby are able to offer 1 week placements through the summer months which will see students spending time in each of the following departments; Retail; Ticket Office; Community Coaching; Learning Centre plus any of the following Marketing/Sales/Lotteries/Conference & Banqueting/Finance/Pitch.
Subject to availability we will give priority to students who are or have parents who are;

1. Rhinos 2000 Members
2. Season ticket holders of Leeds Rhinos and Leeds Carnegie
3. Leeds Met Students
4. Should applicants be made from students who do not meet the above criteria then offers will be made if places are still available at the time requested.

 

Please write to Kellie Gummerson, Work Experience Programme, Headingley Carnegie Stadium, St Michaels Lane LS6 3BR indicating what your careers aspirations are and which departments you would prefer to work within.

 

HEADINGLEY CARNEGIE STADIUM

How do I get to the ground?
Take M621 - Leave at junction 2, signposted Headingley Carnegie Stadium. Follow the A643 (A58) Wetherby road - at the next roundabout take the City Centre/Wetherby A58 exit. Almost immediately, bear left to Ilkley (A65) and the airport.

At the lights (TGI Friday is on the left), turn left into Kirkstall Road A65. Go straight on for about .75 mile (Yorkshire Television is on the right).

There is a sign at the traffic lights showing "Headingley 1.5 miles." Stay in the right-hand lane. Turn right and go up the hill to another set of traffic lights at the crossroads.

Carry straight on up Cardigan Road (Co-op is on the left). After the pedestrian lights and bus stop turn left into St Michael's Lane, signposted Headingley Stadium. The Ground is on your right-hand side.

What is the nearest hotel to the ground?
There is Headingley Lodge which is located on the premises – for further details click here

What’s the nearest train station?
The nearest train stations are Burley Park and Headingley which are both within walking distance of the ground.

What buses go near the ground?
Yes the following busses go near the ground:
1, 18, 18A, 28, 56, 97

Can I get married at the ground?
You could have your actual wedding at the world famous Headingley Stadium, our Pavilion has a civil license so that wedding services can take place here at the Stadium. We also offer a special Wedding Package either for services here or to host the reception on your special day.

What are the ground regulations?
For details of ground regulations click here

 

WEBSITE
Below are a number of problems you may encounter whilst using our website along with possible solutions.  If your problem is not covered below please email
leanne.flynn@leedsrugby.com with the relevant details and the problem will be looked into.

I am seeing old pages on the website when I know that the site has had new content updated

This could be because the web browser’s cache or the proxy is cache is out of date.  You can force a browser to force a reload of a page or clear the browser history to “0” and manually clear all the pages in history by deleting the files in the temporary internet files folder located in the Windows Directory.

I am unable to use website as cookies not enabled.

Our website requires that the web browser accept ‘cookies’.  There are couple of reasons why your web browser might not accept cookies:

1. You are using a web browser that does not support them
2. Yyour browser is not set to accept cookies.  To enable cookies do the following

 

In Internet Explorer 6: Choose Tools | Internet Options from the menu. On the Internet Options screen, select the Privacy tab. On the Privacy tab, press the Advanced button. In the Advanced Privacy Settings dialog box, check the "Override automatic cookie handling" box and select the "Accept" option under "First-party Cookies." Press OK on the Advanced Privacy Settings and Internet Options dialog boxes to save your changes.

In Internet Explorer 5: Choose Tools | Internet Options from the menu. On the Internet Options screen, select the Security tab. On the Security tab, select the "Internet" zone and press the Custom Level button. In the Security Settings dialog box, select the "Enabled" options under both "Allow cookies that are stored on your computer" and "Allow per-session cookies (not stored)." Press OK on the Security Settings and Internet Options dialog boxes to save your changes.

In Internet Explorer 4: Choose View | Internet Options from the menu. On the Internet Options screen, select the Advanced tab. Scroll though the list of options until you see the yellow exclamation point next to the word "Cookies". Select the "Always Accept Cookies" option just bellow the Cookies heading. Press OK to save your changes.

In Netscape 6: Choose Edit | Preferences from the menu. On the Preferences screen, click the triangle next to "Privacy & Security" to drop down additional items. Click on the "Cookies" item and select "Enable cookies for the originating web site only" option. Press OK to save you changes.

In Netscape 4: Choose Edit | Preferences from the menu. On the Preferences screen, click the Advanced item and select Accept All Cookies on the right of the screen. Press OK to save you changes.

My web browser keeps going back to the login page.

When you click on the login button, a new window is launched which some browsers identify as a popup and block it.  In order to view the website, you need to temporarily allow pop-ups or add leedsrugby.com to the list of sites that your sites your software will allow pop-ups to originate from.